Printify is a print on demand company that handles most of our product fulfillment, all products are unique and produced per order. Returns or exchanges are not supported if your customer ordered a wrong size, color, or simply doesn’t like the product. Their Print Providers don’t have inventory space to keep the unwanted items.
Once an order has been sent to production it is sent to the Print Provider and you can no longer edit any details or cancel it. If the shipment details were incorrect, or the customer ordered the wrong size or color, We are not responsible and will not offer replacements or refunds. You are responsible for filling in the right information.
However, we can offer a replacement order free of charge, if there are any issues with the order, like manufacturing error, printing issues and such.
In case a replacement order is arranged, there is no need to send the original order back to us.
Please feel free to contact our Merchant Support Team with all the necessary information and photographic evidence for investigation to firstname.lastname@example.org, and we will do everything possible to correct the situation and provide the most suitable solution to you, depending if the replacement or a refund is eligible or not.